All returns must be postmarked within thirty (30) days of the purchase date. Customers are responsible for return shipping and packaging costs. To return an item, please contact firstname.lastname@example.org with the following details:
Name, Order# and original shipping address.
We will contact you via email with the address of a return facility.
After receiving your return and inspecting the condition of your item, we will process your refund within three (3) business days. We will notify you by email for the following:
- Your rug pad shows signs of damage and your refund amount will be discounted
- Your return has been processed
Items that have been altered from their original size may not be returned.
If you cancel your order before it ships there will be a 10% cancellation fee. Your refund minus the cancellation fee will be credited back to the credit card that was used during the checkout process. Please allow 3-5 business days for it to show on your account. You will receive an email confirmation from RugPad Nation when your order has been refunded.